At Silver Shines, we ensure a smooth and secure shipping process for all our handcrafted jewelry. Please read our shipping guidelines carefully before placing your order.

Payment & Order Processing

• For made-to-order jewelry, a 30% advance payment is required to confirm your order. The remaining balance must be paid once we share final product images. Orders will not be shipped until full payment is received.

• Cash on Delivery (COD) is not available.

• For ready-to-ship pieces, you can pay 30% as a booking amount and schedule a video call appointment to view the piece. After this, the remaining payment must be made before dispatch.

Shipping & Delivery

• India: Shipping charges are included in the product price.

• International Orders: Shipping charges will be communicated via WhatsApp based on your provided contact details.

• All parcels are insured for safe and timely delivery.

• Delivery Time:

Minimum Delivery Time: 2 days

Maximum Delivery Time: 45 days (for custom made orders and to accommodate potential delays or unforeseen circumstances)

• Delivery timelines may vary due to weekends or unforeseen circumstances. If there are delays, feel free to contact us via call or WhatsApp.

Damage Claims

• To claim damage, you must provide a parcel opening video from start to finish, without cuts or pauses. The video must clearly show the tracking slip, your name, and order details.

• Our team will assess the issue and provide the best possible resolution.

For any queries, feel free to reach out—we’re here to assist you!